Terms of Service

Vocari, operated by Investment Bi Co LLC ("Vocari," "we," "us," or "our") · Effective July 1, 2026

These Terms of Service ("Terms") govern your access to and use of the Vocari AI voice receptionist platform, website, and related services (the "Service"). By creating an account, clicking "I agree," or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Vocari provides software that answers your business calls, text messages, and chats using an automated artificial-intelligence assistant, and that can schedule appointments, quote prices, and relay messages on your behalf. Vocari is a software tool. It is not a law firm, medical provider, accountant, employee, or human answering service, and it does not provide professional advice of any kind.

2. Eligibility & accounts

You must be at least 18 years old and authorized to bind your business to these Terms.
You are responsible for the accuracy of the information you provide, for your account credentials, and for all activity under your account.
You must provide a valid email and a phone number you own and control; we may verify them.

3. Free trial, subscriptions & billing

Free trial. New accounts may receive a 15-day free trial. A valid payment method is required to start the trial. You will not be charged during the trial.
Billing. Unless you cancel before the trial ends, your paid subscription begins automatically at the end of the trial and your payment method is charged the then-current plan fee, and thereafter on a recurring monthly basis until cancelled.
Cancellation. You may cancel anytime from your account. Cancellation stops future charges; fees already paid are non-refundable except where required by law.
Usage & overages. Plans include a monthly allowance (e.g., call minutes). Usage beyond the allowance may incur additional fees disclosed at purchase. Telephone, SMS, and third-party pass-through charges may apply.
Taxes. Fees are exclusive of applicable taxes, which you are responsible for.
Payments are processed by third-party processors (e.g., Stripe). We do not store full card numbers.

4. Your responsibilities & acceptable use

You are solely responsible for how you configure and use the Service, including the scripts, prices, and information Vocari communicates. You agree not to use the Service to:

violate any law, including telemarketing, consumer-protection, privacy, wiretapping, or recording laws;
send messages or place calls without the legally required consent of the recipient;
engage in fraud, harassment, spam, or deceptive practices, or impersonate any person;
collect or process sensitive data (including health information) without a lawful basis and any required agreement with us;
infringe intellectual-property or privacy rights, or transmit malware.

5. Consent, recording & communications compliance (important)

You are the sender and controller of communications with your customers. When Vocari calls or texts your customers on your behalf, you are responsible for having any legally required prior consent (including under the Telephone Consumer Protection Act (TCPA), CAN-SPAM, and state law) and for honoring opt-out requests (STOP).

Call recording. The Service can record and transcribe calls. Florida and several other states require the consent of all parties to record a call. You are responsible for ensuring appropriate recording disclosures are used. By default, Vocari includes a spoken notice that the call may be recorded; you must not disable required notices.

You represent that you have all consents, permissions, and rights necessary for the numbers, contacts, and data you provide to us.

6. AI disclaimer — no guarantee of accuracy

The Service uses automated AI that can make mistakes, misunderstand callers, or produce inaccurate or incomplete responses. You are responsible for reviewing appointments and information, and for supervising the Service. Vocari does not guarantee that every call will be answered, that any booking is correct, or that the Service will be uninterrupted or error-free. Do not rely on the Service for emergencies; it is not an emergency, medical, or 911 service.

7. Third-party services

The Service integrates with third parties (e.g., telephony and voice providers such as Twilio and Vapi, calendar and scheduling tools, and payment processors). Your use of those services is subject to their terms, and we are not responsible for third-party services.

8. Intellectual property

We own the Service and all related intellectual property. We grant you a limited, non-exclusive, non-transferable license to use the Service during your subscription. You retain ownership of your business content and customer data ("Your Data"); you grant us a license to process Your Data to provide and improve the Service.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOCARI AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR REVENUES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

11. Indemnification

You will indemnify and hold harmless Vocari and its affiliates from claims, damages, and expenses (including reasonable attorneys' fees) arising from your use of the Service, Your Data, or your violation of these Terms or applicable law, including communications-consent and recording laws.

12. Termination

We may suspend or terminate the Service for violation of these Terms or non-payment. You may stop using the Service at any time. Sections that by their nature should survive termination will survive.

13. Governing law & disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. The exclusive venue for any dispute is the state or federal courts located in Florida, and you consent to their jurisdiction. Any dispute shall first be attempted to be resolved informally by contacting us.

14. Changes

We may update these Terms. Material changes will be posted here with a new effective date; continued use after changes means you accept them.

15. Contact

Investment Bi Co LLC d/b/a Vocari · support@getvocari.com

See also our Privacy Policy and SMS Terms.